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Making a Claim
Emergency Assistance
In a medical emergency, if you are admitted to hospital or need to return home early you must contact AXA Assistance. The service operates 24 hours a day, 365 days a year.
00 353 1 431 1205
Ref: AA Ireland Travel Insurance
How to make a claim
To report a claim please call the AXA Assistance Claims Centre on:
From Ireland - 01 431 1204
Outside of Ireland - 00 353 143 11204
Claims should be made upon your return home or within 31 days of the incident, whichever is earlier.
When contacting the claims department, please quote Ref: AA Ireland Travel Insurance and have the following information to hand:
- Policy number
- Date Insurance purchased
- Resort and country visited
- Value of claim
- Brief circumstances
- Travel dates
- Incident date
Benefits of AA Travel Insurance:
- Emergency Medical Assistance 24 hours a day
Our 24 hour Emergency Medical Assistance is there to provide help should you be injured or fall ill whilst you are away. If you are admitted to a hospital/clinic abroad, they will arrange for medical expenses covered by the policy to be paid directly to the hospital/clinic.
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- Medical expenses up to €11 Million
If you fall ill or are injured during your trip our policy provides cover for medical, surgical, ambulance and medication charges. If you are unable to return home as originally planned due to medical reasons the policy can cover the cost of additional accommodation and getting you back to your home in Ireland.
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- Cancellation cover up to €6,000
Cancellation cover enables you to make a claim if you are unable to travel due to illness, redundancy, being called for jury service or if you are a member of the armed forces and your authorised leave is cancelled.
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- Baggage cover up to €3,000
If your luggage is lost by the airline or your personal effects are lost, stolen or damaged during your trip you are covered up to €3000. In the event that your luggage is delayed more than 12 hours on the outward journey you can claim for the emergency replacement of clothing, medication and toiletries.
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* This page provides a summary of cover and we recommend that you read the full policy wording.